Please note that we do not cater for walk in customers. Please ensure to contact us to inquire about an item. Orders are usually delivered within 5-7 working days from date of payment clearance.

Info@fourieweldingandtool.co.za
sales@fourieweldingandtool.co.za

+27 76 794 6748
Whatsapp only if possible,
I work in a noisy workshop so cannot always hear the phone ring and can also not always talk. If i do not answer please send a whatsapp to the same number. Thank you. and apologies for the inconvience caused

Return/Exchange Policy

General Return/Exchange Guidelines

• Please contact us at info@fourieweldingandtool.co.za  prior to sending any returns/exchanges back to us.
• All returns/exchanges must include any accessories, documentation, etc., that was originally shipped with the product.
• If your return/exchange includes batteries, please contact us for details on proper shipping procedures.
• Returns/exchanges may take up to 14 Working Days to process, not including shipping times.
• You are responsible for return shipping charges that are not related to a defective product or product that was damaged during initial shipping to the customer.

Returns

10 Day Return Policy – Unused Products Only

Returns are only accepted within 10 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, please contact us at info@fourieweldingandtool.co.za. To process your return, we require a receipt or proof of purchase. You will be responsible for shipping costs and all shipping costs already charged are non-refundable. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase in the form of in store credit and a 10% handling fee will be charged.

Several types of goods are exempt from being returned, such as gift cards. These goods are identified on the website and during the ordering process as being non-returnable.

Please do not send your purchase back to the manufacturer.

Exchanges (Defective/Damaged Products Only)

7 Day Exchange Policy – Defective Products Only

If you believe you have a defective product, please contact us at info@fourieweldingandtool.co.za.

Defective products may only be exchanged within 7 days of purchase. In order to process your exchange, we will need your order number, description of your setup (including photos if available), and any other information about your use of the product that may help us understand the potential defect.

In the event that a product is determined to be defective due to a manufacturer error or defective materials, we will repair or exchange the product as needed. If Fourie Welding and Tool determines that repair or replacement of a defective product is not practical, we will provide a refund.

Depending on where you live, the time it may take for your repaired/replacement product to reach you may vary.

Damaged in Shipment

Be sure to inspect your product once you receive it. Any damage from shipping must be reported to Essential Lighs and Welding Equipment within 2 days of receipt of the product.

If you receive your product and it has been damaged during shipment, please email us at info@fourieweldingandtool.co.za right away. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.